Question 1

Do you have a contract?

Accepted Answer

We have a written service agreement for the season but no auto-renewal. Each spring we send your schedule + pricing and you confirm. If you don't want to continue, you don't have to sign anything.

Question 2

Can I get the same crew every visit?

Accepted Answer

Yes — that's our standard. We assign a 3-person crew to your house for the season. Unless someone's out sick or on vacation, you'll see the same faces all year.

Question 3

How often should my lawn be mowed?

Accepted Answer

Weekly during peak growth (April-June and September-October) and bi-weekly during slower months. Most Louisville customers do weekly all season for consistent look.

Question 4

Do you offer organic-only options?

Accepted Answer

Yes for fertilization and weed control — slightly more expensive but works well for families with kids and pets. Tell us in advance and we'll quote both options.

Question 5

What if it rains on my service day?

Accepted Answer

We push to the next available day and text you the new ETA. Standard service window is usually re-scheduled within 2-3 business days.

Plumbing know-how, from a Louisville crew

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