Question 1

Same team every visit?

Accepted Answer

Yes. We assign 2 specific cleaners to your home for the long-term. Unless they're sick or on vacation, you'll see them every visit. Continuity matters.

Question 2

Are your cleaners insured?

Accepted Answer

Yes — $2M general liability + bonded + workers comp on every employee. Every cleaner is also background-checked + drug-tested before hiring.

Question 3

Do I need to be home?

Accepted Answer

No. Most customers leave a key, code, or door buzzer access. We text confirmation when the team arrives + when they leave.

Question 4

What do you bring vs. what do I provide?

Accepted Answer

We bring all chemicals + tools (vacuum, mop, cleaning solutions, microfiber). You provide laundry soap if you want laundry done, and toilet paper if you want bathrooms restocked.

Question 5

How quickly can you start?

Accepted Answer

Most new customers get a first cleaning within 1 week. Same-day service available for emergencies (move-in tomorrow, post-illness clean, etc.).

Plumbing know-how, from a Chicago crew

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