Question 1

Do you do emergencies 24/7?

Accepted Answer

Yes. Trees on houses, trees blocking driveways, dangerous lean situations — call us 24/7. We typically respond within 60 minutes for emergencies during business hours, 90 minutes overnight.

Question 2

Do you handle insurance?

Accepted Answer

For storm damage claims, yes. We document the damage, file with your carrier, and supplement if needed. Most claims fully paid out — homeowner just covers deductible.

Question 3

What's an ISA-certified arborist?

Accepted Answer

International Society of Arboriculture certification — the industry standard. It requires significant field experience plus written exams on tree biology, identification, pruning practices, risk assessment, and care. We have 6 on staff.

Question 4

Will you try to sell me removal when pruning would work?

Accepted Answer

No. About 30% of our quotes recommend pruning instead of removal. Saves the tree, saves the customer money, builds relationships.

Question 5

Do you do stump grinding only?

Accepted Answer

Yes — we'll come grind stumps from trees someone else removed. Bring us photos + measurements for a phone quote.

Plumbing know-how, from a Portland crew

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