Question 1

Do you charge for the diagnostic?

Accepted Answer

Phone-quoted issues (spring, opener, off-track door) we quote the price on the phone. If you book on the phone there's no diagnostic fee. If we arrive and the problem is something different, we re-quote in writing — no charge for the diagnostic visit if you don't proceed.

Question 2

Can you actually fix it same-day?

Accepted Answer

Yes for most repairs (springs, openers, rollers, tracks). New door installs typically scheduled 2-5 days out. After-hours emergencies (broken spring after 8pm) are typically responded to within 90 minutes.

Question 3

How long do springs typically last?

Accepted Answer

Standard residential springs (10,000 cycle) last 7-12 years for most families. Heavy-use households (multiple cars going in/out 6+ times daily) may need replacement at 5-7 years. Upgraded high-cycle springs (25,000-50,000 cycle) last 15-20 years and cost $30-60 more — usually worth it.

Question 4

Will you upsell me?

Accepted Answer

No. We give you the diagnostic, the recommendation, and the price. If a $185 repair will solve your issue for 5+ more years, that's what we recommend. We don't push new doors on people whose existing door has good life left.

Question 5

What brands do you install?

Accepted Answer

Clopay, CHI, Amarr, Wayne Dalton, Northwest Door for residential garage doors. LiftMaster, Chamberlain, Genie, Sears for openers. We don't install bargain-brand doors that won't hold up to DFW heat.

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